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FAQs

MESSAGE DUPLICATIONS/ARCHIVAL SERVICE FAQ'S
  1. I do not have a password to access my voicemail
  2. I have upgraded to a new phone or changed service providers and my voicemail messages did not transfer
  3. I have visual voicemail or a voicemail app and my messages are not available remotely due to being deleted and restored or retention time expiring on service providers voicemail server
  4. What is the Message Duplication/Voice mail Archival Service?
  5. Can I get more than one copy when I place my order?
  6. Does the recording include the date and time?
  7. When you record my messages, do you delete them from my voicemail?
  8. Can you record just the outgoing greeting from a voice mail box?
  9. Do I need to give you my password for you to retrieve my messages for me?
  10. If I order an MP3 of my messages, are the messages separated?
  11. Can I have my MP3 order sent to a business email address or a school email address?
  12. What forms of payment do you accept?
  13. Can I get a written transcript of my messages?
  14. My messages are about to expire today, can you record them right away?
  15. I was told by my voice mail service representative that you are the ones that delete messages from my voice mail, is this true?
  16. My voice mail service representative told me that you can retreive deleted messages, or messages that have dropped off the system on their own, is this true?
  17. What is your return policy?

MESSAGE DUPLICATIONS/ARCHIVAL SERVICE FAQ'S

I do not have a password to access my voicemail
IPhone: go to settings -then to phone -there is a tab there that states change voicemail password. Non IPhones: please contact your service provider to reset the voicemail box password.
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I have upgraded to a new phone or changed service providers and my voicemail messages did not transfer
If those messages are still available on a voicemail server than we can record them to cd or mp3 format sent via email or on a USB memory stick. You would need to contact your service providers Tech support team. If they can see that the messages are still available on a server we would need the voicemail tree telephone number, this is a back door telephone number into that voicemail server, to gain access to the old voicemail box.
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I have visual voicemail or a voicemail app and my messages are not available remotely due to being deleted and restored or retention time expiring on service providers voicemail server
If those messages can still be played on the device itself, we now offer a DIY kit. This kit includes a USB with a preloaded recording program, an auxiliary cord to go from the head phone jack of the phone into mic jack on a computer and instruction sheet. Please specify on order whether you will be using a Mac or Windows computer to download the recording program
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What is the Message Duplication/Voice mail Archival Service?
Most voice mail systems only save messages from 7 to 30-40 days. If you have an important message that you donít want deleted, call us and we can transfer the message from your voice mail onto cd for you to have as a hardcopy. Customers order these for several reasons. Many of our orders are messages needed for a legal matter, others keepsake messages; (i.e. messages from a child, or a special message from a significant other) or, even messages from a lost loved one.
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Can I get more than one copy when I place my order?
Absolutely. We keep copies of all Message Duplications in our studio for a period of 3 months from your original order date. If you need additional copies within this time frame just give us a call @ 1-800-770-8046.
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Does the recording include the date and time?
If your voice mail automatically plays the date and time before the message, definitely yes. If your voice mail does not automatically play the date and time, you must request this to have it included in your recording-including the number we would press to hear the date and time play.
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When you record my messages, do you delete them from my voice mail?
No we do not erase your messages. They stay as they are on the voice mail system.
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Can you record just the outgoing greeting from a voice mail box or an answering machine?
Yes~this would be charged the same as getting one voice mail message recorded-but you must specify this on your order form. We ONLY record outgoing greetings from answering machines, not voice mail messages.
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Do I need to give you my password for you to retrieve my messages for me?
Yes, but if you are concerned about giving out your regular password, you can change it temporarily while we retrieve your messages, and then change it back to your regular password after your Message Duplication is completed. If you only need your outgoing greeting duplicated, then we do not need your password. Please be assured that we are under very strict privacy guidelines, and your password is safe with us.
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If I order an MP3 of my messages, are the messages separated?
No, if you order an MP3 of your messages, they are sent as one single file. We only send up to 10 MB/or 10 minute files. (Whichever comes first). However, you can now order your messages separated for an additional fee per message.
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Can I have my MP3 order sent to a business email address or a school email address?
Yes, however due to internet firewalls and spam filters these days we ask that you also supply us with a second email address to avoid your MP3 from being returned to us, or not being delivered to you. Also, please be sure to include sales@cbwproductions.com to your accepted email list.
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What forms of payment do you accept?
We accept MasterCard, Visa, American Express, Discover, Debit Cards, and Pay pal payments. Sorry, we do not accept personal or business checks.
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Can I get a written transcript of my messages?
Yes, we do offer transcription service that includes Notary Service.
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My messages are about to expire today, can you record them right away?
Yes, if you place a rush order (for an additional fee), however, your order must be placed by 2pm EST to have it recorded that same day. If it is placed after 2pm, yours will be next in line to be recorded the following business day.
Orders are recorded in the order they are received. We are not responsible for lost messages off your voicemail. If you need to extend the time the messages stay on your voicemail to allow time for us to record them for you, you may want to ask your voice mail service company if there is a way for you to forward the message back to your own voice mail to hold onto them for longer.
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I was told by my voice mail service representative that you are the ones that delete messages from my voice mail, is this true?
Absolutely not! We are not a voice mail company, and do not have backdoor access to any voice mail systems, nor do we sell voice mail systems. We are simply a recording studio.
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My voice mail service representative told me that you can retreive deleted messages, or messages that have dropped off the system on their own, is this true?
Again, absolutely not! We have no way to retreive deleted messages. If you cannot call in and hear the messages yourself, we cannot call in and record them for you. Once the messages are off the system, no one can retrieve them for you, they are gone permanently.
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What is your return policy?
Due to the nature of our business, we do not accept returns. Same as buying a compact disc or computer software from the store. There is no way for us to know if the cd had been copied or not. We also have to pay our recording engineers for their time. If there is a problem with your order, please call us directly so we may resolve it for you at 1-800-770-8046.
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